As a course owner, you may encounter users who cannot see, hear, or interact with learning content that does not meet Web Content Accessibility Guidelines.
It is your responsibility to provide users with an alternative format that meets their needs if you receive feedback that content in your course is inaccessible.Follow these steps to create formats from inaccessible content that will meet your users' needs.
Find out which barriers the user encountered with the current content, and which assistive technologies they use to access content.
Ask the user their preference for alternative formats. For instance, would the user prefer a structured Word document to replace inaccessible content?
For content developed in Articulate Storyline or Captivate, you can:
Follow the instructions from the University of Washington's Creating Accessible Documents in Microsoft Word to ensure alternative format is accessible.Use this template for users who are blind, low vision, or require keyboard access as a reference.
For quiz content, add an option for the user to delete the wrong options for each question.
Send a draft version of the accessible file to the user and make any adjustments based on their feedback. Modify any additional files and ensure the user can complete its activities.
Find out which barriers the user encountered with the current content, and which assistive technologies they use to access the content.
Ask the user their preference for alternative formats. For example, would the user prefer captioning for a video and/or a transcript? Does the content need to be delivered in an accessible media player?
Following the Government of British Columbia's instructions to write a transcript and closed captioning.
For video content, you can add captions within the following applications:
For audio content, you can add transcripts in Articulate Storyline or using Microsoft Word.
Send a draft version of the accessible content to the user and make any adjustments based on their feedback. Modify any additional content and ensure the user can complete its activities.