• Setting Up Your LearningHub Account (first time using LearningHub)
• Forgot login email or password
• My account is disabled. Submit a Learner Support Ticket with your worksite/hospital information.
• If you are getting an error page, open LearningHub in Incognito on Chrome.

If you have more than one LearningHub account or are missing learning history, follow the steps on the Merge Accounts page to combine your accounts into one.

For the following changes, login and visit your Profile page:

• Account Type (e.g., change from a Student to an Employee account)
• Login Email (The email you use to login to LearningHub should be your work or school email)
• Profile Information (e.g., update name, employment field)
• Verify Employee ID – Follow the steps under the Verify Employment Status section to ensure your employee account is verified, which enables your course completion to be tracked by your organization.
• Add Additional Role– If you hold multiple roles at different health organizations, you can follow the steps under the Add Health Organization Profile section.

If you need to change the organization you work for or update your employee ID you will need to submit a Learner Support Ticket. Please include your new worksite/hospital as well as your previous and new employee ID in the ticket.

Please email the course contact (found at the bottom of the course page or the course registration confirmation email) for any questions about the course.

E-Learning Course Completion: ALL required activities must be listed as Done. Please review course instructions or email the course contact. For more information, visit here.

​Instructor-Led (Classroom) Course Completion: is manually updated by course administrators. If you don't see the course completion in your learning history, you may see Grading Pending at the bottom of your Learning History and you can email the course contact if you need more information.

Course Certificates: Course certificates (if available) can be downloaded from your My Learning History or see detailed instructions here.

Expired Courses: Some courses expire and will show up as Expired in the Learning History for tracking purposes. Please refer to the most recent completed record.

• Course is inactive: Contact your manager/advisor
• Course does not appear in search function: Contact the course administrators or your manager/advisor for the direct course link.
• For CST required courses, contact CSTCernerTraining@phsa.ca
• For BCEHS required courses, contact learning@bcehs.ca
• ​Instructor-Led (Classroom) sessions unavailable: Email the course contact or your manager/advisor.
• Access denied based on account type:  If you believe you should be able to take this course please email the course contact (contact found at the bottom of the course page). If you need to update your account type you can do so on the My Profile Page.

More information on how to locate a course can be found here. 

This course may not be open to your account type:

• Review the description and target audience to ensure you are required to take this course.
• If you are the intended audience of the course, review and update your account type under My Profile to gain access to the course or email the course contact for more information.
• Course prerequisites may not have been met.  Please take the prerequisite courses or email the Course Contact for more information.

Course registration is managed by the course administrator and their contact information can be found at the bottom of the course page. More information on course registration can be found here.

Access: Virtual ​Instructor-Led (Classroom) course links (e.g., Teams/Zoom) are provided by the course administrator. Email the Course Contact found at the bottom of the course page or in the course registration confirmation email.

More information can be found here.

Rescheduling & Cancellation: To register for another date/time or cancel your registration, locate the course under My Courses. If you are unable to reschedule or cancel, email the course contact found at the bottom of the course page or in the course registration confirmation email.

More information can be found here. 

Ensure you are accessing LearningHub on a desktop/laptop. Course content will not display optimally on a tablet, iPad, or mobile device.

Popup windows may be blocked: Refer to this guide

​Seeing a blank screen when opening a course module: Please re-register for the course.

If you have questions on how to proceed through or complete a course, or general course feedback, email the course contact found at the bottom of the course page or within the course registration confirmation email. ​

Questions relating to job or school requirements, accreditation, or payroll should be directed to your manager or approriate department for assistance.

Assistance with external applications, including access (e.g., Glucose meter, Cerner, WFM, PARIS) should be directed to the application administrators or your manager.

​Students - SPECO Curriculum:

To register into the SPECO Curriculum, click here. You must enroll into the curriculum to receive overall completion. For additional student information, view here.

It will take 1 hour to complete the curriculum courses upon enrollment.