Contact Us

Technical Support Hours: Mon-Fri 8:00am-4:00pm, excluding statutory holidays.

All tickets will be responded to through email, there is no phone line for LearningHub.

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Please read all of the information below before submitting a ticket.​

Common Learner Issues

Please scroll up to visit the My Profile & Take a Course tabs for guides that may be of assistance before submitting a ticket. Most support questions can be easily answered by the helpsite content.​

Users should be accessing LearningHub on a desktop/laptop.
LearningHub is only to be accessed​​ by those under a healthcare role in British Columbia. 

Error Page

Error Page when logging in or opening a course - Refer to Opening an Incognito Window in Google Chrome.pdf 

Course Content Access Issues 

Unable to open course module due to pop-ups
Refer to Allowing PopUps.pdf if you receive a message stating that "it appears that popup windows are blocked, stopping this SCORM package from playing. Please check your browser settings before trying again."

Ensure you are accessing LearningHub on a desktop/laptop. You will not be able to access course content optimally on a tablet, iPad, or mobile device. 

​Learner Help Pages and General Assistance 



Account merge (i.e. have multiple accounts) - refer to the Merge Accounts page

Updating account type, login email, profile information, Employee ID verification - Manage My Profile 

Course Completion and Certificates - Finish a Course & Get Certification

Course Registration - Find a Course / Course Registration (e.g. rescheduling) / Cancel Course

Accessing a Classroom (in-person or virtual) - Upcoming Classroom Course - LearningHub​ Admin do not have any virtual Classroom course links (i.e. Skype/Zoom links). Contact the designated Course Manager and/or refer to the course registration confirmation email for information. 

VIHA Accounts: If you use an Vancouver Island Health email to login, please note that as of September 28th, 2021, we have updated all @viha.ca emails to @islandhealth.ca. Please use your @islandhealth.ca email to log into LearningHub​.

Course content information or course feedback: If you want more information on the course content or to provide feedback, contact the designated Course Managers. Course Contact information can be found at the bottom of the course page. LearningHub Admin do not create or manage the courses. 

Orientation and payroll related inquiries - Contact your HR Department or manager. LearningHub Admin provide technical assistance, we are not involved in these processes. 

Refer to our Learner's FAQ S​heet​ before submitting a Learner Support ticket.

Course Managers: Visit the Manage a Course tab for guides​ before submitting a ticket. Please also refer to our Course Manager's FAQ Sheet before submitting a ticket.

**Learners should be submitting Learner Support tickets only**

The Course Management, New Course Request, and Reporting tickets are for courses administration and department purposes. 

Do not submit multiple tickets for the same inquiry.  On​ce your t​i​cket has been responded to by LearningHub​ Admin via email, you do not need to submit another ticket. ​

We ask for your respect, patience and understanding as we work to answer your inquiry.
​​​Usage of any rude or disrespectful language towards the admin team is not acceptable.​

Please submit a Learner Support Ticket for any general user support inquiries.
Please submit a Course Management Support Ticket only if you are a Course Owner, Course Manager, instructor for a course.
For Health Authority Specific Education Compliance Reports for Managers with direct reports.
For any new courses, please submit a New Course Request ticket. Turnaround times will vary, as each Health Authority may have a different procedure regarding the approval and creation of new courses.
For Provincial Reporting requests that may involve more than one Health Authorities.



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