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Set up a LearningHub Account







Create an account

Welcome to the LearningHub! Your first step is to create an Account.

If you have an existing account, including an account created as a student or an employee from another Health Authority, please log into the site using that account.  If you cannot remember the details of that account please submit a ticket to the LearningHub Help Desk.  

Account Types

Depending on your role within a Health Authority or Health Care, there are multiple account types to select from.

Employee Account

If you are employed with a BC Health Authority, create an employee account or update your account with your Health Authority Employee ID. 

Note: If you don't link your LearningHub account with your Employee ID, you may show up on manager education reports as incomplete.

Student Account

Current enrollment as a student in a health care related discipline.

Medical Staff

If you are a Medical Staff (Physicians, dentists, midwives, maxillofacial surgeons) working within a Health Authority. 

If you are a Medical Staff with an Employee ID, please register with an Employee Account.

Volunteer Account

Providing volunteer services in a health care setting.

Affiliate Account 

Contractors that are not employed within a Health Authority but providing services in conjunction with a Health Authority.

General Public Account

Members of the general public and patients.

Steps to Create an Account

  1. Go to and click on Sign Up for an Account. Des.png
  2. Enter your Name (First and Last), Email Address and a Password and click Create Account.2016-10-19_13-57-49.png
  3. Go to the email box that you entered when creating your account. Click the "Click here to activate your account" button. If the email is not in your general inbox, check your junk mail.  If it still appears to have not been received click the"Resend Activation Email" button.2016-10-19_14-10-30.png
  4. Review the Notice and Conset and click the "I Agree" button.Capture5.PNG
  5. Select the role that best describes your job/position.  Then select the organization you either work for/with or are affiliated with.Capture6.PNG
  6. If you are a Health Authority employee, please verify your employee number. If you do not know your employee number, click the "Remind Me Later" button and verify when you recieve it.Capture7.PNG
  7.  Enter in the rest of your Work Information to Complete your ProfileCapture8.PNG

Change your account

  1. Login to your accountCapture.PNG
  2. Go to My Profile2016-10-21_13-04-23.png
  3. Click Change Account Type
  4. Select account type: Health Authority Employee, Physician, Student/Trainee, Volunteer11.PNG
  5. Click Change My Account Type

Get your password

If you have forgotten your password, a new temporary password can be sent to you automatically.

Steps to Resetting a Password

  1. Go to the LearningHub Login Page
  2. Enter your email address and click Continue2018-11-28_16-52-00.jpg
  3. Click Forgot password?2018-11-28_16-53-25.jpg
  4. Enter the email you used to sign up for your accountRecover.png
  5. If you had opted to put in an Alternate Email when you created your account it will provide you the option to select which email you would like the password reset to go to.
  6. An email will be sent to the email box. Please ensure to check your Junk mail if it doesn't appear in your general inbox.12.PNG
    If you no longer have access to the account email or do not remember what your email is, please Submit a Learner Support ticket with the details of the request.
  7. In the password reset email, Select the "Click here to reset your password" button.Password Reset.png
  8. Enter your new password
  9. You will then be logged into the LearningHub with your new password.
eEnter Enter cClClick the  

Verify your employee numSte

Steps to Verify Employee Status

  1. Click My ProfileMy PRofile.png

  2. Click Verify Employment Status2016-10-21_16-17-30.png

    If your account type is not under Employee, this can also be changed on the profile page by selecting "Change Account Type".


  3. Enter your Employee Number and the CAPTCHA Code in the space provided.55.PNG

  4. Click the Verify Employment Status button

Note: After 15 days, if your Employee ID has still not been entered and verified, you will be prompted to verify your Employee ID the next time you log in. 

If you are a New Employee with one of the Health Organiztions that includes Provincial Health Services Authority, Vancouver Coastal Health, Providence Health Care, Vancouver Island Health, Fraser Health and Northern Health, please wait until after your start date to verify your employee ID number as it may not be activated within your respective Human Resource System yet. You can access LearningHub without verifying employment by clicking the Remind me Later button. 


Minimum system requirements


Windows users

Google Chrome is the recommended web browser 

Mac users

Google Chrome is the recommended web browser, Firefox 5, Safari 3

eLearning courses

Google Chrome is the recommended web browser for all e-Learning courses. Flash Player 7; Mac users require Silverlight for MediaSite content.

Mobile device users

We do not currently support mobile devices.


SOURCE: Set up a LearningHub Account ( )
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