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Contact Us

Have you read through the Helpsite yet? Most support questions can be easily answered by the helpsite content. Click on the tabs above to see more information about the question/issue that you may have.

Technical issues

If you are having technical and general user issues please submit a ticket by clicking a button below. 

Support is available during regular business hours. 

Monday to Friday 8:00am - 5:00pm 

Do you have a Blank Screen?

If you are viewing a blank white screen while completing an Online Module, you may need to enable your flash player. 

Instructions can be found here to Enable Flash

For the best experience, please use Google Chrome rather than Internet Explorer or Firefox. Do not use Safari as it will cause issues with course completion.

Submit a Help Ticket

Note: If clicking on the button below does not pop-up a form, please try clearing your browser cache or opening this page in "incognito" mode.

Please submit a Learner Support Ticket for any general user support inquiries.
Please submit a Course Manager Support Ticket only if you are a Course Owner, Course Manager, instructor for a course.
For any new courses, please submit a New Course Request ticket. Turnaround times will vary, as each Health Authority may have a different procedure regarding the approval and creation of new courses.
For Health Authority Specific Compliance Reports for Business Managers.

Northern Health Authority Users

If you are a Northern Health Authority user experiencing any issues on the LearningHub, please contact

Questions about your upcoming course?

If you have questions about a course, e.g. location, fees, schedules, future class offerings, course material, please contact the Course Manager.

There are two ways to locate the Course Manager.

If you have not registered for a course

  1. Search for the course
  2. Click the Course Title
  3. In the Contact Info section, you will find Course Manager's information

If you have already registered for the course

  1. Login to your account
  2. Click on the Course Title in All Enrollments
  3. In the Contact Info section, you will find Course Manager's information

SOURCE: Contact Us ( )
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