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Contact Us

Have you read through the Helpsite yet? Most support questions can be easily answered by the helpsite content. Click on the tabs above to see more information about the question/issue that you may have.

Technical issues

If you are having technical and general user issues please submit a ticket by clicking a button below. 

Support is available during regular business hours. 
Support is not available during statutory holidays.

Monday to Friday 8:00am - 4:30pm 

Do you have a Blank Screen?

If you are viewing a blank white screen while completing an Online Module, you may need to enable your flash player. 

Instructions can be found here to Enable Flash

For the best experience, please use Google Chrome rather than Internet Explorer or Firefox. Do not use Safari as it will cause issues with course completion.

Northern Health Authority Learners
If you are a Northern Health Authority learner experiencing any issues on the LearningHub, please contact rather than submitting a ticket below.

Submit a Help Ticket

Note: If clicking on the button below does not pop-up a form, please try clearing your browser cache or opening this page in "incognito" mode. If the form goes white after clicking Submit, please wait a few moments for it to finish submitting. 

Attention Course Managers : To cancel a course/session, please refer to the link below and visit the "Remove a Session" tab : 

If you are not a Course Manager or do not require reporting done within a BC Health Authority, please submit a "Learner Support" ticket. 

Please submit a Learner Support Ticket for any general user support inquiries.
Please submit a Course Management Support Ticket only if you are a Course Owner, Course Manager, instructor for a course.
For Health Authority Specific Education Compliance Reports for Managers with direct reports.
For any new courses, please submit a New Course Request ticket. Turnaround times will vary, as each Health Authority may have a different procedure regarding the approval and creation of new courses.
For Provincial Reporting requests that may involve more than one Health Authorities.

Questions about your upcoming course?

If you have questions about a course, e.g. location, fees, schedules, future class offerings, course material, please contact the Course Manager.

There are two ways to locate the Course Manager.

If you have not registered for a course

  1. Search for the course
  2. Click the Course Title
  3. In the Contact Info section, you will find Course Manager's information

If you have already registered for the course

  1. Login to your account
  2. Click on the Course Title in All Enrollments
  3. In the Contact Info section, you will find Course Manager's information

SOURCE: Contact Us ( )
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