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Contact Us

Technical Support Hours: Mon-Fri 8:00am-4:00pm, excluding statutory holidays.

Disclaimer

Please click through the tabs above before submitting a ticket as most support questions can be easily answered by the helpsite content.

Encounter an error page or unable to access course content?

Please use Google Chrome on a desktop/laptop for course completion.

Please refer to Opening an Incognito Window in Google Chrome.pdf if you receive an Error Page or encounter issues opening a course.

Please refer to Allowing PopUps.pdf if you receive a message stating that "it appears that popup windows are blocked, stopping this SCORM package from playing. Please check your browser settings before trying again."

Northern Health Authority Learners

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If you are a Northern Health Authority learner experiencing any issues on the LearningHub, please contact Education@northernhealth.ca rather than submitting a ticket below.

Submit a Help Ticket

Please ensure you are submitting a ticket while using Google Chrome on a desktop/laptop

If you are not a Course Manager or do not require reporting done within a BC Health Authority, please submit a "Learner Support" ticket. If you are a Northern Health employee, please scroll up for contact information. 

Learners : Please scroll up to visit the "My Profile" & "Take a Course" tabs for guides that may be of assistance before submitting a ticket. Please also refer to our Learner's FAQ Sheet before submitting a Learner Support ticket.

For an account merge, please refer to the Merge Accounts page

Course Managers : Please scroll up to visit the "Manage a Course" tab for guides that may be of assistance before submitting a ticket. Please also refer to our Course Manager's FAQ Sheet before submitting a ticket.

Please submit a Learner Support Ticket for any general user support inquiries.
Please submit a Course Management Support Ticket only if you are a Course Owner, Course Manager, instructor for a course.
For Health Authority Specific Education Compliance Reports for Managers with direct reports.
For any new courses, please submit a New Course Request ticket. Turnaround times will vary, as each Health Authority may have a different procedure regarding the approval and creation of new courses.
For Provincial Reporting requests that may involve more than one Health Authorities.




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