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Contact Us

Have you read through the Helpsite yet? Most support questions can be easily answered by the helpsite content. Click on the tabs above to see more information about the question/issue that you may have.

Technical issues

If you are having technical and general user issues please submit a ticket by clicking a button below. 

Support is available during regular business hours. 
Support is not available during statutory holidays.

Monday to Friday 8:00am - 4:30pm 

Do you have a Blank Screen or cannot access course content?

If you are viewing a blank screen, or receive a Flash Player notice when opening a course, please try opening the course through an Incognito Window on Google Chrome to clear your cache.

Please find instructions to do so here : Opening an Incognito Window in Google Chrome.pdf

Please refer to these instructions if you receive an Error Page as well.

If you receive a message stating that "it appears that popup windows are blocked, stopping this SCORM package from playing. Please check your browser settings before trying again.", you will need to enable pop-ups. Please see instructions on how to do so here. : Allowing PopUps.pdf

Please always try to use Google Chrome on a desktop/laptop for course completion.

Northern Health Authority Learners
If you are a Northern Health Authority learner experiencing any issues on the LearningHub, please contact rather than submitting a ticket below.

Submit a Help Ticket

Note: If clicking on the button below does not pop-up a form, please try clearing your browser cache or opening this page in "incognito" mode. If the form goes white after clicking Submit, please wait a few moments for it to finish submitting. 

If you are not a Course Manager or do not require reporting done within a BC Health Authority, please submit a "Learner Support" ticket. If you are a Northern Health employee, please scroll up for contact information. 

Course Managers : Please scroll up to visit the "Manage a Course" tab for guides that may be of assistance before submitting a ticket.

Please submit a Learner Support Ticket for any general user support inquiries.
Please submit a Course Management Support Ticket only if you are a Course Owner, Course Manager, instructor for a course.
For Health Authority Specific Education Compliance Reports for Managers with direct reports.
For any new courses, please submit a New Course Request ticket. Turnaround times will vary, as each Health Authority may have a different procedure regarding the approval and creation of new courses.
For Provincial Reporting requests that may involve more than one Health Authorities.

Questions about your upcoming course?

If you have questions about a course, e.g. location, fees, schedules, future class offerings, course material, please contact the Course Manager.

There are two ways to locate the Course Manager.

If you have not registered for a course

  1. Search for the course
  2. Click the Course Title
  3. In the Contact Info section, you will find Course Manager's information

If you have already registered for the course

  1. Login to your account
  2. Click on the Course Title in All Enrollments
  3. In the Contact Info section, you will find Course Manager's information

SOURCE: Contact Us ( )
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